Frequently asked questions

A. General Questions

Who is Wisani Burial Society?

Wisani is a community-focused provider of funeral and financial services, offering affordable burial plans, funeral arrangements, and tombstones.

Where are Wisani branches located?

Branches are spread across Limpopo, Mpumalanga, Gauteng. Use the branch locator on the website to find one near you.

How do I join Wisani?

You can visit a branch, contact an agent, join online, or request a call-back online.

What documents are required for joining?

South African ID, proof of address, beneficiary details, and the completed application form.

Does Wisani have an age limit for their funeral plan?

Wisani have no age limit for new or joining policy holders.

Can extended family be covered?

Yes, you may add up to 4 extended members at R30.00 per person.

What payment options are available for premiums?

Payments can be made via debit order, cash at a branch, mobile payment (where applicable), or pay@ in selected retail shops.

Can I change my payment method?

Yes, simply visit a branch to update your payment preferences or modify your debit order details.

How can beneficiaries be updated?

Visit a branch with your ID and fill out the beneficiary update form.

How can I check the status of my policy?

You can contact the call us, visit a branch in person, or utilize any available digital resources for updates.

How is customer data safeguarded by Wisani?

All information is handled under POPIA, stored securely, and used only for policy administration.