At Wisani, your privacy is a priority. We are dedicated to safeguarding your personal information and ensuring it is collected, stored, processed, and used appropriately and in compliance with the law.
This privacy notice is designed to outline how we handle your personal information in accordance with applicable data protection laws, detailing how we safeguard your privacy within our company. We continually update our systems, processes, and technology to maintain the highest standards of data protection.
As Wisani evolves, we may update this Privacy Policy to reflect those changes. We reserve the right to make amendments periodically, and we encourage you to review this Privacy Policy each time you visit our website for any updates.
To clarify terms used in this Privacy Policy, here’s an overview of how “Personal Information” and “Process” are defined under POPIA:
Personal Information: This includes any data related to an identifiable living or juristic person, such as race, gender, marital status, nationality, age, health status, disability, language, education, identity number, contact details, biometric information, and criminal or employment history.
Process: Refers to any action involving Personal Information, whether automated or manual. This includes collecting, receiving, recording, organising, storing, updating, retrieving, altering, using, transmitting, distributing, linking, erasing, or destroying information. “Processing” carries a similar meaning.
At Wisani, we prioritise the following when handling your personal information:
When you visit our website, we collect general information about your usage through cookies and similar tools. Cookies are harmless text files stored on your computer’s hard drive by web servers when you visit a site. They help websites remember details about your device and usage patterns.
We use cookies to:
This information is anonymised, meaning it cannot identify individual behaviours or patterns, and we do not use cookies to monitor your internet activity after you leave our site. Additionally, we do not sell or share cookie data.
If you prefer that we do not collect this information, most browsers allow you to disable cookies in the “Privacy and Security” section of their settings.
Wisani collects and processes your personal information solely for its intended purposes and as agreed with you.
As an example but not limited to, we may use your information to:
Should you notify Wisani or its subsidiaries that you no longer wish for us to use your information, we will cease processing, subject to any applicable legal obligations.
We implement robust safeguards to prevent unauthorised access and misuse of the personal information we handle. Our security measures are continually reviewed and updated to keep your information secure and ensure its use aligns with this notice. When sharing personal information with third parties, we take reasonable steps to require these parties to uphold appropriate security practices, ensuring that the information we are responsible for remains secure and is processed lawfully.
In some cases, we may also disclose your information as required by law or when we have a legitimate reason to do so. Limited information sharing within Wisani or its affiliates may be necessary to fulfil agreements, streamline service delivery, and enhance efficiencies, ensuring we meet your needs across our product offerings.
Sharing personal information with third parties may sometimes require transfers to other countries, where data protection laws may differ.
Wisani has established contractual safeguards with such recipients, and before engaging with third parties abroad, we ensure they are subject to laws or binding agreements that offer equal or greater protection for your personal information than outlined in this notice.
We aim to keep you informed about our latest products and services. When purchasing a new product or service, we will ask for your marketing preferences.
If you prefer not to receive marketing updates, you can adjust your preferences using the contact details provided. Please note that even if you opt out, we may still reach out for essential updates, product functionality, or other service-related matters.
In certain situations, you have the right to request a copy of the personal information Wisani holds about you. To do so, please reach out to our client services team at info@wisani.co.za your financial adviser, or consult our PAIA manual on our website.
Before providing this information, we will take reasonable steps to verify your identity. Please note that access requests may be subject to a legally permitted fee.
Under POPIA, you have the right to request updates or corrections to your personal information held by Wisani. You can do this by contacting our client services department. We will confirm your identity before making any changes to your records. Keeping your personal information current is your responsibility. For updates to personal details, please notify our customer service department as soon as possible.
You may request the deletion of your personal information, though this right is subject to certain limitations. Wisani retains your personal information only as long as necessary for its intended purpose.
Retention duration may be influenced by the following but not exhaustive:
Where you have any questions, comments or concerns about how we deal with your personal information, you may request that we:
For any questions related to this policy or any processing of Personal Information in general, you are welcome to contact our appointed Information Officer and Deputy Information Officer.